FAQ

FAQ – Notting Hill Equine

1. What products do you offer?
We offer equestrian gear designed for the modern rider, including stirrups, riding accessories, and horse care essentials. Our focus is on functionality, safety, and style.

2. How do I know which size stirrup or product to choose?
Each product listing includes sizing information. For stirrups, measure your boot sole and refer to our sizing guide. If you’re between sizes, we generally recommend sizing up for comfort and safety.

3. Do you ship internationally?
Yes! We ship worldwide. Shipping costs and times vary depending on your location. International customers are responsible for any customs fees or import taxes.

4. How long will my order take to arrive?
Orders within the U.S. typically ship within 1–3 business days. Delivery times depend on your location and shipping method. International orders may take longer.

5. Can I return or exchange a product?
Yes! We accept returns and exchanges within 30 days of purchase for unused items in their original packaging. Custom or personalized orders are non-refundable. Please contact us for a return authorization.

6. How do I care for my equestrian gear?
We recommend cleaning your gear according to the instructions included with each product. For stirrups and metal items, wipe with a damp cloth and dry thoroughly. For rubber or plastic components, mild soap and water are best.

7. Are your products safe for my horse?
Absolutely. Safety is our top priority. All our products are tested and designed with both rider and horse in mind.

8. Do you offer gift cards?
Yes! Gift cards are available for purchase on our website. They make the perfect gift for any equestrian enthusiast.

9. Can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment in real-time.

10. How can I contact Notting Hill Equine?
You can reach us anytime via our Contact Us page or email us at contact@nottinghillequine.com. We aim to respond within 24–48 hours.

11. How much time will my product take to arrive? 
Please refer to our shipping and handling page for all the information.